RETURN POLICY
If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days. Returns will be refunded in the original method of payment.

Due to size, for our Dune Loungers, our return fees are $150 per Chair and $50 per Ottoman. Return fees are capped at $400. All other products have a return fee equal to 20% of the product price, as long as the original packaging is intact. We will deduct this fee when refunding your credit card. 

To start a return, you can contact us at support@palermo.house. We will send you a return shipping label, as well as instructions on how and where to send your package. 

DAMAGES AND ISSUES
If we've sent you a defective or damaged item or if you receive the wrong item, email us at support@palermo.house so that we can evaluate the issue and make it right.

For carrier delivery failures or return to sender issues, we will send a replacement order but the order will not be eligible for returns or exchanges. 

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.