SHIPPING, RETURNS AND EXCHANGES
How much does shipping cost?
We provide free shipping for orders within continental United States. Shipping to Alaska, American Samoa, Puerto Rico, Hawaii, and other outlying islands is calculated by our carriers.
Do you ship internationally?
Yes, we do! International shipping is calculated by our carriers. Due to size, the Dune Lounger product only ships within mainland US, Hawaii, Puerto Rico, and Canada.
How long will it take for me to receive my order?
For standard ground free shipping, expect your order to arrive in 3-5 business days; orders in California arrive in 1-2 business days.
LOUNGERS - CARE
Can I machine wash the Dune Covers?
You should never machine-wash the Dune Covers, instead we recommend using a damp cloth with water and a little bit of hand soap. We recommend cleaning the covers once a week to extend the lifespan of the covers and prevent dirt from building up and potentially becoming permanent.
How should I clean the Dune Covers?
Clean the whole surface in circular motions using liquid hand soap and water (1 part soap to 9 parts water). Wipe with a clean damp cloth to get rid of any excess soap. Repeat as needed and then let dry.
Can the Outdoor Dune Loungers be left out in any weather (rain, sun, snow)?
The Dune Lounger is able to withstand moderate amounts of sun, rain, and snow. Prolonged conditions of extreme rain, sun, or snow may cause discoloration and/or deterioration of the cover material. To guarantee the longest lifespan of the product, we recommend using a Dune All-Weather Cover when the Dune Lounger is not in use.
Do I need to purchase additional fill over time?
After 1-2 years of high usage, the lounger fill may compress. We recommend you purchase additional fill when this happens in order to keep your Dune as comfortable as possible. You may purchase Dune Fill here.
THROWS - SIZING, MATERIALS, AND CARE
How big are the throws?
The sizes vary by product but generally they are oversized throws/blankets so that you can cover yourself from head to toe, for a cozier experience! Exact dimensions may vary due to the artisan nature of the products.
What is the warmest throw you have?
The Mimosa throw is the warmest throw we have, yet it is extremely lightweight. The Gasa throw is warm, and the Nido throw is the most breathable throw.
Can I wash the throws?
Yes. Machine wash cold delicate, with like colors only. Do not tumble dry. Warm iron if needed.